Motorola Cliq is a piece of shit. I have t-mobile service. Do not get this phone. It sucks.
My letter to Gary Harper at Channel 3 on your side.
I watch your show regularly and love how you can get to the heart of the matter in getting issues resolved with for consumers. I recently purchased a Mortorola cliq from t-mobile with a two year contract. I have been with T-mobile and their previous entities such as voicestream for nearly 20 years. My new phone is great except for one problem. It sends the majority of inbound calls straight to voicemail. I have been on the phone with them for hours and days trying to resolve it. They say they will call me back and they never do. I have received a replacement phone from them and it still does the same thing. I have asked that they take the phone back and I’ll just use my old phone. I have asked that they trade for a different model. They say I would need to pay for a new one. I’m extremely frustrated to the point of just going to a new carrier. To pay the penalty of $200 and the loose the phone and accessories totaling nearly $300. You would think they would try to keep a customer. I just don’t get it.
I pay nearly $100 a month for a cell phone. I don’t think it’s too much to ask that it can receive phone calls. Do you have any recommendations or do you think that you can help?