Payless Car Rental Disaster

I recently flew into Phoenix and need a care to rent. I had rented a car online through Orbitz. Everything seemed to be ok until I got to the car rental counter and I was informed that I need my proof of insurance with me. I have rented dozens of cars without needing to provide this documentation. Needless to say I ditched Payless Car Rental and went over to Alamo Car Rental. I ended up getting a better deal at Alamo anyway. I called Payless to make sure that my reservation was cancelled. I did not need to pay for two cars. I look at my confirmation from Payless Car Rental and did not see anywhere on the confirmation that I needed to have my auto insurance policy on me. I called Payless and told them of the error. The dip shit on the phone said that it is on their website. I told him that I didn't rent the car on the website and that they should tell you to bring your documentation with you. He had no comment. I think I was connected to a call center in India.

To Payless: Update how you altert people. You are losing business.